Account Security & Verification

Two-Factor Authentication (2FA)

Enable 2FA from Settings → Security to add an extra layer of protection to your account. Rondwell supports authenticator apps (Google Authenticator, Authy) and SMS-based verification. Once enabled, you'll need your second factor whenever you log in from a new device.

KYC Identity Verification

To withdraw funds or access certain features, Rondwell requires identity verification (KYC). Go to Settings → Verification and upload a valid government-issued ID. Verification typically completes within 24 hours. Once verified, you'll see a badge on your profile.

Accepted documents include national ID cards, international passports, and driver's licenses.

Transaction PIN

Your transaction PIN is required for all financial operations — withdrawals, transfers, and sensitive account changes. Set it up from Settings → Security. If you forget your PIN, use the "Reset PIN" option which sends a verification OTP to your registered email.

Managing Connected Devices

View all devices currently logged into your account from the Security settings. You can remotely log out of any device if you notice unfamiliar activity. Rondwell also sends email notifications when your account is accessed from a new location.